Info & Policies
Everything you want to know about our Cedar & Moss light fixture return policy, shipping, lead times and more.
Our small studio does not offer trade discounts or wholesale accounts. All of our pricing can be found on our site. The easiest way to get a quote is to enter all of your items into the cart on our website. It will calculate shipping for you and is easy to print. When you are ready you can finalize your order there as well. We are happy to help if you have questions about your order and look forward to working with you.
We take pride in our quality craftsmanship and beautiful artisan finishes. Our fixture parts are US made from heavy gauge solid brass and our glass shades are hand-blown on the east coast. Minor imperfections in fixture finishes and in our glass are inherent in our craft production giving each light vitality and authenticity. Our modern black and brass fixtures have a luxe wax coating that gives each part a beautiful semi-matte sheen and depth of character. Our waxed finishes will develop a rich patina over time. In order to protect the finish from excess marking during insallation, we recommend that your electrician wear the gloves we provide during installation and avoid harsh chemical cleaners to maintain these beautiful finishes.
Selecting Pendant Lengths
Many customers find it helpful to hang balloons from a string to determine the best length for their fixtures. It is important to order the correct length, as our fixtures cannot be altered without ruining the finish. Please note that all pendants are final sale for this very reason.
Please let us know if you need your lights made with custom features or special options such as extended lengths, switches or a cord and plug instead of being hardwired. We will let you know the possibilities and if there will be an additional cost. Our fixtures use standard medium-based, screw-in sockets. These are compatible with most incandescent, CFL and LED bulbs. If you need E27 sockets to work with European wiring please make a note in the online shopping cart when you place your order.
All hard wired fixtures are UL rated for dry and damp locations in the USA and Canada. Corded pendants that are built with twisted cloth cord cannot be UL listed. Please contact us with questions about specific fixtures. If you require a damp rating sticker on your fixtures, please make a note in your shopping cart when you place your order.
Every light is made-to-order. Most orders ship in 2-4 weeks, plus 2-8 days for shipping. We are a small company so lead times can vary depending upon the time of year, size of the order and availability of parts. If anything extends the lead time of your order beyond four weeks we will notify you. If you are in a rush to receive your lights or have a deadline please let us know prior to placing your order so we can confirm our ability to ship in time.
We ship most orders Ground via common carrier. We do not ship signature required with the exception of international shipments. A flat fee of $15 - $35 per light is charged to cover our shipping & handling costs. Large orders may be shipped by freight truck and require a shipping quote. International orders may be placed online - no shipping quote is needed.
If an order is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Cedar & Moss will not be held liable for orders delivered incorrectly or lost due to incorrect shipping information provided by a customer.
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes once the shipment reaches the destination country. These additional charges are not included in the total of your order with Cedar & Moss and they are the responsibility of the recipient. All international shipments will be sent courier via FedEx International. Incoterms are CPT (Carriage Paid To). Since customs policies vary from country to country, please contact your local customs office for more information.
Cedar & Moss will ship third party with FedEx, UPS, or DHL with a 3% handling fee. The customer is responsible to provide prepaid shipping labels or a bill of lading prior to shipment. We are not able to ship using a private account number. Cedar & Moss will not be responsible for damages or losses that occur to goods after they have been picked up by a third party carrier.
We take pride in our craftsmanship and your satisfaction means everything to us. If your purchase does not meet your expectations please let us know within 45 days of the ship date so we can issue a Return Goods Authorization (RGA) number. We can not accept returns on pendants, custom fixtures, large quantity orders of ten or more items, or on fixtures that have been installed or are not in their original condition. Customers are responsible for the cost of return shipping and carefully packaging the fragile lights for transit. We recommend checking your carrier's packing policies if you have concerns about shipping fragile items. Our returns address is 1010 5th Street, Oregon City, Oregon 97045. Please make sure your RGA number is on the box.
Please inspect your items upon arrival. Cedar & Moss must be notified of any discrepancies or issues regarding the condition, finish, or quantities of the items in your order within 21 days from the date of delivery. If you do not report damaged items within 21 days from delivery, these items will not be ineligible for any replacements or refunds. Please keep the shipping boxes and original packaging with the damaged items so that we can file a claim with the carrier.
Cedar & Moss warrantees electrical fixture parts for two years. We will not be held liable for any damage to lights caused from mishandling, damage during installation or as the result of improper bulb use. Warranted repairs, if required, shall be done at the Cedar & Moss studio in Oregon and we will not be held responsible or liable for labor costs incurred in the installation, removal or field repair of any fixtures.